Returns are the provision by the sellers under different categories where the option of return & refund is provided to you by the respective sellers. The return policy may not be the same for all the products under a different product category. The product which is under the warranty period will be redirected to the service center, return & refund policies will not be eligible for such products. You can refer to the product page for the applicable return policy.
Valid reasons to return an item
If the Delivered Product is damaged/defective (physically damaged or broken)
If the Delivered Product is incorrect/incomplete (missing product or wrong product/ different from the product presented on website)
If the size of the fashion product doesn’t fit. (wrong/different size)
If the delivered product is no longer needed. (you have changed your mind about the purchase/ you do not like the product after opening the package)-eligible for selected products only. Please refer to the product page to check if the vendor accepts "change of mind" or not.
Return & Refund Policy During Lockdown Period
During the Lockdown period, only essential products will be delivered. Returns will not be accepted for the orders received during the lockdown period excluding the cases where the damaged or expired products are delivered. And for the returns claimed before the lockdown period and are yet to be picked after claiming, those returns will be kept on hold until the lockdown period ends. It will be further processed after the lockdown period.
The return request must be initiated within 7 days of product return cycle and for damaged/defective products the return request must be initiated within 3 days of receiving the product.. After the item has been picked up Baratodeal will quality check the product and based on the outcome will be processed for refund or notifying the customer on any issue encountered.
For returns, the address can only be changed if the pick up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
The field executive has the right to refuse to accept the return if any of the above conditions are not met.
The refund will be processed once the product is picked and quality checked by Sastodeal.com
The refund will be processed after the product is picked and quality checked by the QC Team. The refund time depends on the payment method which is mentioned below.
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